Yellow Messenger’s Bumblebee - the complete HR Automation Solution

Yellow Messenger

Do you know what your employees think about your employee benefits & policies? What’s your organisation’s first impression on new employees like? Would employees stick even if they were offered a higher remuneration? And how much time do employees really spend doing meaningful work vs. worrying about their payroll, reimbursements, etc? Is your organization’s skillset compatible with the needs of tomorrow? Is your OKR strategy working? How do customers perceive your products on the field?

The very face of the new age workforce management has changed over the last few years with the advent of AI and NLP. By 2030, over 85 million jobs could go unfilled according to a report by Korn Ferry, even with new technology springing up. Organizations have started realizing that employees expect the same level of experience as consumers and with remote work on the rise, there is even more competition when it comes to acquiring, nurturing, and retaining quality talent globally. With CHROs sitting on the center table, Human Capital and Human Potential have become a distinct advantage for companies worldwide.

Employee well-being is no more a buzz word, but a mindset being adopted by progressive organizations looking to give every employee a personalized experience throughout the key moments that matter in their journey with the organization.

maslows hierarchy of employee experience

Introducing Bumblebee - Digital HR  Business Partner for every employee

Imagine if you could hire an HR Business Partner for every employee to support them throughout their career. With that vision in mind, we have designed Bumblebee - a truly intelligent, personalized, and contextual virtual agent to help you scale your HR operations.

Bumblebee - HR automation solutions, powered by conversational ai, have over 100 different skills that it's trained on across HR and IT Support, Employee Engagement & People Analytics, learning and development, employee productivity, etc. And Bumblebee can support 55+ languages and is capable of supporting any custom language so it does not matter if your workforce comes from anywhere in the world.

Bumblebee helps in enterprise's efficiency & productivity by solutioning for -

bumblebee helps in enterprise's efficiency and productivity of hr business processes

Before I tell you about Bumblebee - HR automation platform, let us look into the life of Recruitment HR Manager Donna.

Donna is a fun-loving person, who loves watching Netflix and chilling with a glass of wine. Since the pandemic, she is under lockdown and working from home. Typically, she gets up at 7 am with a cup of coffee, but today she got up at 6 am because it's Thursday and she has to send her weekly reports by Friday. But before she can start on that she customarily checks out her email - There are 3 for new hiring requirements and all are urgent, there are some emails from Rhea and John with respect to employee leave policy during COVID-19, and Rachel - her HR assistant who is reminding Donna to onboard the college interns.

Now she dreads the time it would take to reply to all while finishing her work on time.

Do you see the challenges she faced here?

Recurring HR Tasks

Lesser time for reporting and analysisPeople reaching to her through multiple communication platformsAnd the main one - Lack of a single secure interface for all data, communication, and providing data with analysis reports! Now, let’s see how Donna’s life can transform with her Intelligent Virtual HR Assistant Bumblebee It’s a typical Thursday, but Donna gets up at her usual 7 am. Makes her coffee and checks her Bumblebee hr automation dashboard. New hire onboarding documentation is done, and all information added in her report through Bumblebee, her intelligent virtual HR assistant. And now Donna has to send employee onboarding documents with a click. She checks the dashboard for old employees' queries - she is happy to see most of their queries are already handled and she only needs to handle only two employee queries. She checks her list of candidates she has to interview today and their details. The interview guidelines she had sent them over through Bumblebee and schedule meetings for interviews. She takes out the customized hr reports and starts working on plans for up-scaling the company's resources. Amazing, right? Bumblebee helps Donna in saving her time for important tasks, by discarding all the recurring, tedious tasks. But not just this Bumblebee can help Donna by:

Attracting and hiring the best candidates - Employee Onboarding

Hiring Campaigns: Launch targeted hiring campaigns on WhatsApp for Business and LinkedIn.

Resolve Query: Resolve candidate queries through an HR FAQ Chatbot.

Candidates Selection: Filter resumes and pre-screen candidates.

Automate Hiring Process: Automate the hiring process from scheduling interview meetings to generate offer letters.

Conversational Survey: Automate reference checks with conversational ai surveys.

Engage: Engage with candidates during the notice period.

Automate Onboarding: Automate employee onboarding processes like document submission, training & assessment & buddy connection.

Automating Mundane & Repetitive HR Tasks

automation of mundane & repetitive hr tasks​

Employee Leave Management: Make it easier to apply & approve leaves.

Send Calendar Invite: Avoid switching tabs & windows to manage calendars & schedule meetings.

Employee Payroll Management: Provide employees Payroll, ESOPs, and benefits related services easily.

Automate Reimbursement: Automate claims process & reimbursements to avoid any delays.

Employee Attendance Tracking: Make attendance tracking & regularization seamless.

Automate Personalized Exit process: Automate exit feedbacks & maintain alumni relations.

Grade Ticket Management: Empower your HR BPs with a consumer-grade ticket management tool.

Supercharging employee and team productivity

automate employee engagement

Conversational Survey: Capture 180 and 360 employee feedback.

Automated Customised Reports: Use a daily journal to send an EoD hr reports to the manager.

Set appointments and send reminders: Ensure employees never miss 1:1s scheduled interviews with their managers.

Capture and Analyze KRA’s: Implement continuous employee feedback by capturing KRAs and weekly goals.

Set Reminders: Nudge employees to complete goal setting.

Set Incentives: Send quick reward & recognition through the bot.

Platform Agnostic: Bumblebee hr automation solution can be deployed over any and multiple platforms like WhatsApp for Business, Slack, MS Team, etc. This helps the HR workforce to access Bumblebee from anywhere in the world irrespective of whether they are near their laptop or not.

Amazing, right?

Now let’s get back to our story of Donna, do you remember the 3 new candidates for recruitment and other countless employees who had some or the other query. Bumblebee can help these employees by providing a secure personalized channel for getting all their queries resolved in a jiffy.

Employees can just chat with Bumblebee, check their leave balance, apply for leave, check company leave policy, or add personal documentation.

Bumblebee can help employees by:

Secure Conversation

employee engagement with hr automation solutions

Set Tenure Survey: Schedule dipstick and tenure employee surveys for moments that matter

Conversational Survey: Customize from a host of pre-designed surveys  or create your own

Special Days Event Reminders: Segment your audience by events or tags

Analytics on employee Data: Capture anonymized feedback on sensitive issues

Analytics and Reports: Capture insights like turnover intent and theme-wise analysis

Feedback: Perform entity detection & topic modeling on verbatim feedback

Security: Restrict data access to authorized people only

Fun and flexible Upskilling

automate employee learning system

Skill Gap Analysis: Perform skill-gap analysis for succession  planning

Upskilling: Recommend training based on employees’ goals and interests

Connect with Mentor: Facilitate allocation of and connects with mentors

Reminders: Send automated and personalized reminders for mandatory employee training

Send Content: Push micro-learning content on  the go

Certifications: Perform assessments and generation of certificates

Updates Notification: Notify employees on IJP openings for internal mobility

Best Buddy System

automate sending birthday wishes to employees

Right Buddy: Help your employees find the right person to connect with for any problem

Personalized Greetings: Have a mini-celebration & send a personalised greeting on special occasions

Custom Polls: Use the poll  feature to send team-wide polls

Employee Support: Encourage employees to appreciate their colleagues’ efforts

Events Organising: Play icebreaker quizzes and games like secret Santa within the team

Announcements: Send organization-wide announcements and collect anonymous feedback to capture the pulse of the organization.

Fine Tools and Knowledge

automate training process for employees

FAQs: Train and launch FAQ chatbots in less than 10 minutes

Knowledge Management: Integrate with a knowledge base like ServiceNow & Sharepoint

Easy Document Search: Use Machine Comprehension to search through semi-structured documents

Provide Quick Information: Help employees find the right application through quick links

Update KBs: Provide employees an interface to rank and update KBs

Insights: Capture insights on the accuracy and relevance of documents

In a nutshell, Bumblebee can save a whole ton of time for HR professionals by automating the manual and administrative hr processes and providing a friendly, personalized HR intelligent virtual assistant, with whom employees can engage. This would help HR professionals to focus on designing engaging employees policy and tasks and scouting for the best-suited talent.

Bumblebee can help an enterprise by providing:

  • Personalized contextual conversations: Yellow Messenger NLP Engines are contextual enough to continue any conversation humanely.
  • Conversational Insights: Give HR’s insights on employee engagement by accessing the intent and sentiment of conversations with Bumblebee.
  • Omnichannel Service Desk - Manage all employee tickets across email, apps, and bots from a single portal with integrated Knowledge Management.
  • Business Process Designer - Design and customize your workflows without relying on IT using a visual flow builder.

Gartner’s Hype Cycle for Human Capital Management Technology, 2020 states the need for technology with applications in human capital management (HCM) transformation. It includes technologies for:

- Administrative HR

- Talent management

- Workforce management (WFM)

- Integrated HR service management (iHRSM)

Bumblebee - HR automation solution can do all the above and more.

With BumbleBee HR Automation, enterprises can automate the employee onboarding, schedule meetings, answer employee queries, and make document and knowledge management efficient. Chatbots can help by providing personal conversations to all employee’s queries, or surveys.

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Yellow Messenger is a leading CX Automation Platform helping businesses to build chatbots and voicebots to automate support, sales, marketing, HR, ITSM, in 100+ languages, across 35+ channels

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