FAQs on Conversational AI Platform

Yellow Messenger
What is a Conversational AI Platform?

Conversational AI is a part of Artificial Intelligence, that enables human-like conversation between the user and the machine. It allows human-like conversations between users with websites, applications, and devices with the help of Natural Processing Language(NLP) via texts, voice, commands.

What are the different components of Conversational AI?

8 Components of conversational AI:
Privacy & Security
Feedback Loops
Machine Learning Capabilities
Language Technology
Value Proposition for User

When all of the components above are in place, a conversational AI experience can tap into many of the aspects that make human language such a versatile and rich communication medium.

How does Conversational AI work?

Conversational AI works by understanding the different components of speech with respect to machine learning. By extracting entities ( day to day objects ) from the user’s utterances, we can identify or give a fairly good estimate of what the user wants. This is done by creating a machine learning model for a particular domain and making the user talk to the chatbot that becomes the subject matter expert, thanks to the machine learning model. TL; DR: Conversational AI uses Machine Learning to extract information from the user’s sentences.

CAI works by understanding user input via text or speech which is then processed via different NLP models to determine the intent and entities involved in the conversation. Further Machine learning is utilized to understand domain-specific user context to determine the appropriate response to be given to the users.

What is Chatbot or Intelligent Virtual Assistant?

Chatbot, Virtual Assistant, or Digital Assistant are interchangeable terms mostly used to describe the automated interface used for automated conversation. Chatbot short for Chatterbot is an application that can be embedded on a website, messaging application, a smart speaker, or all. It is a computer application that enables automated conversations with humans.

What are the use cases of Conversational AI?

Conversational AI can be used for automating customer engagement, customer support, employee engagement (HR Automation), and can also be used for automation of all enterprise business processes.

What is Artificial Intelligence (AI)?

Artificial Intelligence is a simulation of human intelligence in machines that are programmed to think like humans and mimic human actions.

What is Machine Learning?

Machine learning is a part of artificial intelligence based on the theory that machines can learn with data, identifying patterns, and make decisions with minimal human intervention. Machine learning is a set of algorithms learned from data and/or experiences that automates analytic model building.

What is Natural Language Processing (NLP)?

Natural language processing is a subfield of linguistics, computer science, information engineering, and artificial intelligence concerned with the interactions between computers and human languages, in particular how to program computers to process and analyze large amounts of natural language data. NLP is an umbrella term that covers Natural Language Understanding (NLU), Natural Language Generation (NLG), and Dialog Management. It enables Conversational AI to make sense of a user’s language, and recognize their intent and give the appropriate response.

What is Deep Learning?

Deep learning is part of a broader family of machine learning methods based on artificial neural networks with representation learning. Learning can be supervised, semi-supervised, or unsupervised. It is also known as Deep Neural Learning or Deep Neural Network.

What is Dialog Management?

Dialog Management is what drives conversation between machines and humans. Management of conversation is handled by Dialog Management in Conversational AI. Dialog management is to find a perfectly suitable response to a human dialog. Grounding the conversation, slot filling, carrying context are some of the key attributes that separate a good dialog manager from others. A dialog manager is a component of a dialog system, responsible for the state and flow of the conversation.

How does Sentiment Analysis work in Conversational AI?

Sentiment Analysis is a part of machine learning and Natural Language Processing that helps conversational AI in classifying emotions of users within texts and voice data as positive, negative, or neutral and other complex emotions that are identified by the user input.

How does a human takeover a conversation if the Bot is unable to answer?

In case the Bot is unable to answer a user, it will seamlessly transfer the conversation to a Live Agent along with the context of the conversation without affecting the quality of the user experience.

Is Yellow Messenger’s Conversational AI Platform compliant with GDPR?

General Data Protection Regulation states that businesses are accountable for the protection of their customer’s data. Yellow Messenger Conversational AI Platform complies with GDPR requirements.

How smart is the language understanding in Yellow Messenger’s Conversational AI Platform?

Yellow Messenger is a leading CX Automation Platform helping businesses to build chatbots and voicebots to automate support, sales, marketing, HR, ITSM, in 100+ languages, across 35+ channels

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