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What is dialogue management and how important is it for chatbot development

  • Nov 19, 2021
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Redefining the Retail Experience with Dynamic AI Agents

  • Nov 24, 2021

How can retailers redefine the CX to ensure they resolve customer issues efficiently and at scale? Through the use of dynamic AI agents.

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Instagram Messaging API For Customer Support Automation

  • Nov 20, 2021

Over 60% of consumers use social media to decide where to spend their money and what brands they can invest in. As per recent digital marketing statistics, Instagram has more than 1 billion users every month and 200 million of them visit a business page daily. In other words, the opportunities for generating leads are limitless.

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What are key differentiators of Conversational AI?

  • Nov 19, 2021

Conversational Artificial Intelligence or Conversational AI is a technology that helps computers imitate human-like conversations. This means computers can help customers glide through their buyers’ journey without any hindrances, delays, or call holds.

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Chapter #01: How to onboard your early partners as a growing SAAS start-up?

  • Nov 19, 2021

In conversation with Prerna Singh, VP - Channel & Alliance (APAC, MEA), Yellow.ai

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What Is AI Agent Assist? How Can It Help Your Business?

  • Nov 18, 2021

For all the customer-centric brands, Customer Experience is the key to running the business. By employing AI Agent Assist, a stupefying customer support agent, you will observe tremendous growth in your brand’s retention rate, CSAT score, and an annual increase in sales by at least $10 million.

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Meet Yellow.ai at the Gartner® IT Symposium/Xpo™ Virtual Event 2021

  • Nov 18, 2021

According to a recent report published by Gartner*, “by 2024, 40% of enterprise applications will have embedded conversational artificial intelligence (AI), up from less than 5% in 2020”.

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What Are Instagram Chatbots and Why Are They a Boon to Brands?

  • Nov 12, 2021

Ranked as the fourth most popular social media platform with more than 1.3 billion monthly active users, Instagram remains one of the most important platforms for brands to engage with their customers.

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Are Your Agents Equipped To Deal With Escalations the Right Way? CX Automation Can Help!

  • Nov 10, 2021

Handling and resolving escalation chats/calls/emails can be very daunting. Ideally, SLAs would dictate that you resolve the majority of the queries before it gets escalated, but that’s not always the case.

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Exclusive Interview: Yellow.ai Co-founder Explains Agent Assist platform

  • Nov 08, 2021

Empower your agent workforce to improve customer experience through the power of conversational AI. Catch the exclusive interview of Rashid Khan, CPO and Co-Founder of yellow.ai where he explains how an integrated omni-channel agent assist platform can help companies improve their CSAT scores by up to 70% and improve their Customer experience by up to 83%.

General blogs

paper-blog

Redefining the Retail Experience with Dynamic AI Agents

  • Nov 24, 2021

How can retailers redefine the CX to ensure they resolve customer issues efficiently and at scale? Through the use of dynamic AI agents.

paper-blog

Instagram Messaging API For Customer Support Automation

  • Nov 20, 2021

Over 60% of consumers use social media to decide where to spend their money and what brands they can invest in. As per recent digital marketing statistics, Instagram has more than 1 billion users every month and 200 million of them visit a business page daily. In other words, the opportunities for generating leads are limitless.

paper-blog

What are key differentiators of Conversational AI?

  • Nov 19, 2021

Conversational Artificial Intelligence or Conversational AI is a technology that helps computers imitate human-like conversations. This means computers can help customers glide through their buyers’ journey without any hindrances, delays, or call holds.

paper-blog

What Is AI Agent Assist? How Can It Help Your Business?

  • Nov 18, 2021

For all the customer-centric brands, Customer Experience is the key to running the business. By employing AI Agent Assist, a stupefying customer support agent, you will observe tremendous growth in your brand’s retention rate, CSAT score, and an annual increase in sales by at least $10 million.

paper-blog

What Are Instagram Chatbots and Why Are They a Boon to Brands?

  • Nov 12, 2021

Ranked as the fourth most popular social media platform with more than 1.3 billion monthly active users, Instagram remains one of the most important platforms for brands to engage with their customers.

paper-blog

Are Your Agents Equipped To Deal With Escalations the Right Way? CX Automation Can Help!

  • Nov 10, 2021

Handling and resolving escalation chats/calls/emails can be very daunting. Ideally, SLAs would dictate that you resolve the majority of the queries before it gets escalated, but that’s not always the case.

paper-blog

Exclusive Interview: Yellow.ai Co-founder Explains Agent Assist platform

  • Nov 08, 2021

Empower your agent workforce to improve customer experience through the power of conversational AI. Catch the exclusive interview of Rashid Khan, CPO and Co-Founder of yellow.ai where he explains how an integrated omni-channel agent assist platform can help companies improve their CSAT scores by up to 70% and improve their Customer experience by up to 83%.

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Yellow.ai Launches INBOX - An Omnichannel Agent Assist Platform for Seamless Customer Support Management

  • Nov 08, 2021

We are excited to announce a game-changing agent assist platform - INBOX! The platform that’s designed to deliver a seamless experience to customer support teams with access to all communication channels through a unified user interface

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7 Features of an Agent Assist Platform That Companies Must Leverage for Delivering a Seamless Customer Experience

  • Nov 08, 2021

We live in a digital world and the pandemic made a massive dent in the infrastructure of service organizations all over the world. Services were affected greatly and organizations were scrambling to embrace this tectonic shift. Some folded. Some bloomed.

#FeatureFriday blogs

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Yellow.ai and CISCO collaborate to Automate Contact Centers with Voice AI

  • Nov 05, 2021

Yellow.ai has partnered with Cisco to augment Cisco's contact centers with enhanced self-service and interactive voice response capabilities, enabling enterprises to increase their CSAT while reducing resolution time and costs by leveraging automated voice assistants alongside live agents.

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How Can Utilities Companies Effectively Automate the Customer Experience?

  • Nov 03, 2021

Utility companies have a demanding job. They deliver essential services to millions of people – every single day. Any disruption to services is a crisis. Even for the best companies, customers provide a constant stream of questions and requests.

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Yellow.ai Introduces Geo-Distributed Architecture for Faster Performance and Regional Compliance

  • Oct 26, 2021

Yellow.ai has been expanding into new geographies. With these new geographies come new challenges, namely a different set of rules and regulations to abide by, and delight the end-users in the same manner as we are known for.

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Increase Web Conversions with Behavioural Automation Rules using Inbound Campaign Management

  • Oct 22, 2021

A website is a digital business asset that nudges users to perform a specific action. Make a purchase, request a demo, contact sales, make a reservation, and so on. For that, you need to ensure that your website is clear enough to follow. That the information is to the T and the user experience is smooth. This requires constant monitoring and analyses of the website to see how users are interacting with the elements on the site. User behaviour on your site will tell you what worked and what didn’t so you can make the changes that push a user to the point of purchase. This Feature Friday we walk through the various behavioural automation rules, that can improve the navigation for an e-commerce website visitor.

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Yellow.ai adds Email Ticketing to its Omnichannel Helpdesk!

  • Sep 24, 2021

Customer queries come in all shapes and sizes. While some of them get instantly solved on a live chat through messaging apps like WhatsApp or Web bot, others require more detailed explanation with multiple people in the loop over a longer time frame. The second typically happens when a customer or employee sends you an email or creates a ticket by filling out a form on your website.

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Voice AI of Humanistic Voice For Conversational Customer Support

  • Sep 17, 2021

See how yellow ai helps business to achieved successful conversational customer support through outbound voice campaigns for marketing by integrating Voice AI and TTS solution.

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Improve CX & business processes with user journey visualisation

  • Sep 03, 2021

With user journey visualisation - Giving businesses visibility into how their users are moving inside the bot, what are they talking about & why, where they are dropping off, and what intents they are triggering during the user lifecycle.

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yellow.ai launches one-click integration with Salesforce CRM

  • Aug 20, 2021

yellow.ai CX platform is proud to launch the integration with the world’s leading CRM software, Salesforce! This is going to help brands & enterprises collect crucial info & leads from chatbots & voice bots and push to Salesforce CRM in a hassle-free manner.

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Yellow.ai partners with Twilio for accurate user verification assisting sales enablement.

  • Aug 13, 2021

yellow.ai is happy to integrate with Twilio’s verification API Verify & Segment. Now ensure a smooth user verification process on the chatbots & voice bots along with a collection of data from and sharing data to yellow.ai’s CX platform.

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